Delete your SnoreCare account
You can delete your SnoreCare account and its data from inside the app at any time. This page describes what the app does.
Are you sure you want to delete your account? By deleting your account, all your data and subscription plans will be lost.
Delete from inside the app
- Open SnoreCare and tap the Profile tab.
- Scroll to Danger Zone and tap Delete account.
- Read the confirmation and tap Yes, delete account.
- Choose why you are leaving: Not using it, Found alternative or Other. If you choose Other, write your reason.
- Confirm it is you. If you signed in with an email address, enter your password. If you signed in with Google or Apple, you are asked to verify with that provider. If you are using the app as a guest, you only confirm.
- The app shows an “Account deleted” screen when it is finished.
Alternatively, email [email protected] from the email address on the account and ask us to delete it. We may ask you a question only you could answer before we act.
What is removed
The app removes the following:
- Sleep sessions and snore recordings, including the recordings stored in the cloud and the recordings on your phone
- Health questionnaire answers and chat logs, together with your apnea test results
- Your exercise progress and feedback, ratings and help requests
- Your profile picture
- The link between your device and your account
- Account details and profile, including your sign-in account itself
What is kept
- An anonymous record of why you left. It holds the reason you chose, your text if you chose Other, the app version and the platform. It carries no account ID and no email address.
- Purchase records. The App Store and Google Play keep their own record of a purchase.
Cancelling your subscription
If you subscribed through the App Store or Google Play, cancel the subscription in your store account settings. You can create a new account at any time. Deleting your account does not cancel a store subscription, so cancel first, then delete.
- iPhone or iPad: Settings → tap your name → Subscriptions → SnoreCare → Cancel Subscription.
- Android: Play Store → your profile icon → Payments & subscriptions → Subscriptions → SnoreCare → Cancel subscription.
As set out in our Terms of Service, you may cancel your subscription at any time through your app store account settings.
Questions
Anything unclear, write to [email protected] or use the contact form. Our Privacy Policy explains what we collect and why.