Terms of use & Privacy Policy

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Last Updated: September 30, 2025

These Terms and Conditions regulate the download, access and use of the SnoreCare mobile application (hereinafter, the “APP”), which Apparent Group Limited owns and which is available to users on Google Play (Android) and Apple App Store (iOS) and which can be accessed through the website https://snorecare.life

The user acquires this condition by downloading and using the application. By accessing the APP, the user acknowledges having accepted and consented unreservedly to these terms of use and privacy policy.

1. RESPONSIBLE FOR APP

Apparent Group Limited, Company Registration Number 73428962 (hereinafter “SnoreCare” or “we”), with registered office at FLAT/RM 05-06 HOLLYWOOD PLAZA, 610 NATHAN ROAD, 18/F, KL, Hong Kong and email: hello@apparentgroup.co is the owner and responsible for the APP.

2. OBJECT

The APP has been developed to help users track, analyze, understand, and reduce their snoring. SnoreCare functions as a comprehensive snoring management system by:

  • Recording and analyzing sleep audio throughout the night
  • Correlating snoring patterns with user-logged lifestyle factors and remedies
  • Providing personalized insights and sleep analysis
  • Offering guided exercises to strengthen mouth, throat, and tongue muscles
  • Providing educational content about snoring and sleep health
  • Including a risk assessment tool for potential sleep apnea symptoms
  • Offering an AI-powered companion for personalized advice and support

IMPORTANT MEDICAL DISCLAIMER:

SnoreCare is NOT a medical device and is NOT intended to diagnose, treat, cure, or prevent any disease or medical condition, including but not limited to sleep apnea or other sleep disorders. The APP is designed for wellness, educational, and tracking purposes only.

The APP does NOT:

  • Replace professional medical advice, diagnosis, or treatment
  • Provide medical diagnoses of any kind
  • Detect or diagnose sleep apnea or other sleep disorders
  • Function as a medical monitoring device
  • Replace consultation with qualified healthcare providers
  • Substitute for sleep studies conducted in clinical settings

Users should:

  • Always seek the advice of qualified healthcare providers with questions about medical conditions
  • Never disregard professional medical advice or delay seeking it because of APP content
  • Consult a doctor before starting any exercise program
  • Seek immediate medical attention if experiencing serious symptoms
  • Understand that the apnea risk assessment is a screening tool only, not a diagnostic tool

The content and features provided through the APP (hereinafter the “SERVICES”) are for informational and wellness purposes only.

3. COMPATIBLE DEVICES

The APP is available for download on Google Play (Android) and Apple App Store (iOS). The user acknowledges and agrees to comply with all applicable terms and conditions regarding obtaining, downloading and updating the APP that these application stores respectively determine.

Device Requirements:

  • Microphone access (required for audio recording)
  • Sufficient storage space for audio files
  • Compatible operating system version
  • Stable power source or charging capability for overnight recording

4. GETTING STARTED

4.1 Onboarding Process

When starting the APP for the first time, users will complete a comprehensive onboarding questionnaire designed to personalize their experience. This includes:

Problem Identification:

  • Who is affected by snoring (user, partner, both)
  • Snoring frequency and patterns

Symptom & Impact Analysis:

  • Daytime effects (fatigue, irritability, concentration issues)
  • Impact on relationships
  • Sleep quality assessment

History & Previous Solutions:

  • Previously tried remedies and their effectiveness
  • Medical history relevant to sleep and snoring
  • Current treatments or interventions

Health Screening:

  • Questions related to potential sleep apnea symptoms
  • Medical conditions (high blood pressure, GERD, etc.)
  • Physical characteristics (weight status, neck circumference)

Goal Setting:

  • What user wants to achieve (e.g., reduce snoring, improve sleep, better relationships)
  • Expected outcomes

Demographics:

  • Biological sex
  • Age
  • Weight status
  • Other relevant health information

All information can be modified at any time through the Profile settings.

4.2 Personalized Plan

Based on onboarding responses, the APP generates a “Personalized Path to Quiet Sleep” tailored to the user’s specific situation and goals.

4.3 Free vs. Premium Access

Free Version includes:

  • Limited number of nightly recordings
  • Basic snoring analysis
  • Limited access to insights and trends
  • Sample exercise content
  • Basic educational articles

SnoreCare Plus (Premium) includes:

  • Unlimited nightly audio recordings
  • In-depth snoring analysis and detailed metrics
  • Complete snoring timeline and all recordings playback
  • Full access to SnoreGym guided exercise programs
  • Full access to SnoreCare AI companion
  • Ability to download and share recordings
  • In-depth sleep reports for healthcare providers
  • Complete library of expert articles and educational content
  • Advanced tracking and trend analysis
  • Premium badges and achievement system

4.4 Subscription Options

Users can subscribe to SnoreCare Plus through:

  • 3-Day Free Trial (for first-time subscribers)
  • Yearly Subscription (billed annually)

Payment is processed through Apple App Store or Google Play Store in-app purchase systems.

5. METHOD OF USE

5.1 Setting Up a Sleep Session

Before Bed:

  1. Place phone near bed (within 3 feet recommended)
  2. Ensure phone is charging or has sufficient battery
  3. Launch APP and tap “Start Recording”
  4. Configure session settings:
    • Delayed Start: Set timer to begin recording after falling asleep
    • Audio Quality: Choose low, standard, or high quality
    • Sleep Sounds: Optional ambient sounds to aid sleep onset

Logging Factors & Remedies: Before starting, users can log:

  • Snoring Factors: Activities or conditions that may affect snoring (alcohol consumption, late meals, stress, sleeping position, nasal congestion, etc.)
  • Remedies Tried: Interventions being tested (side sleeping, nasal strips, mouth tape, positional devices, dietary changes, etc.)

This data helps correlate actions with snoring outcomes.

5.2 During Sleep

The APP records audio throughout the night using the device’s microphone. The APP:

  • Detects and analyzes snoring sounds
  • Records intensity and duration
  • Creates timestamps for snoring events
  • Monitors overall sleep duration

Important: Keep phone plugged in and on a stable surface near the bed.

5.3 Morning Analysis (Insights Screen)

After waking, users can review their night’s data:

Key Metrics:

  • Snore Score: Quantified severity metric (0-100)
  • Snore Time: Percentage of sleep spent snoring
  • Peak Volume: Maximum loudness recorded (in decibels)
  • Hours Slept: Total recording duration
  • Number of Recordings: Distinct snoring events detected

Visualizations:

  • Snoring Timeline: Graph showing exact times and intensity of snoring throughout the night
  • Audio Playback: Listen to recorded snoring clips categorized by intensity (low, medium, high)
  • Trends: Track Snore Score and metrics over time (daily, weekly, monthly)

5.4 SnoreGym / Training Section

Access guided exercise programs designed to strengthen muscles that affect snoring:

  • Video-guided lessons with proper form demonstration
  • Structured programs targeting specific muscle groups
  • Progress tracking (exercises completed, minutes trained)
  • Achievement badges and consistency rewards
  • Customized difficulty levels

Medical Advisory: Consult a healthcare provider before beginning any exercise program, especially if you have existing medical conditions.

5.5 Learn Section

Educational resources include:

  • Expert articles on snoring science and sleep health
  • Mini-courses on sleep hygiene and snoring reduction
  • Apnea Risk Test: Screening questionnaire based on STOP-BANG criteria to assess risk for Obstructive Sleep Apnea (OSA)

Important: The Apnea Risk Test is a screening tool only, not a diagnostic test. If results suggest elevated risk, consult a qualified sleep medicine specialist for proper evaluation.

5.6 SnoreCare AI Companion

An AI-powered chatbot provides:

  • Personalized advice based on your recorded data
  • Answers to questions about snoring and sleep
  • Suggestions for remedies and interventions
  • Empathetic support and motivation

Disclaimer: SnoreCare AI is NOT a substitute for medical advice from qualified healthcare professionals. Always consult your doctor for medical concerns.

5.7 Profile & Settings

Users can:

  • View and edit personal information
  • Manage subscription
  • Access recording history
  • Adjust notification preferences
  • Configure audio settings
  • Review privacy settings
  • Export data for healthcare providers
  • Delete account and data

6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

6.1 APP Ownership

The intellectual and industrial property rights over the APP are owned by Apparent Group Limited, which has exclusive rights to exploit them in any form, including:

  • APP design, interface, and user experience
  • Software code and algorithms
  • Audio analysis technology and AI models
  • Exercise programs and video content
  • Educational content and articles
  • Trademarks, logos, and branding
  • Data visualization and reporting features

The user acknowledges that unauthorized reproduction, modification, distribution, commercialization, decompilation, disassembly, reverse engineering, or any attempt to obtain source code constitutes an infringement of intellectual property rights.

6.2 User Content and Data

User-Generated Content: Users create and provide various types of content through the APP:

  • Audio recordings of sleep and snoring
  • Logged factors and remedies
  • Health information and questionnaire responses
  • Exercise completion data
  • Notes and comments
  • Goals and preferences

User Rights: Users retain ownership of their original input data (logged factors, notes, etc.). However, audio recordings created through the APP’s technology are processed using our proprietary algorithms.

License Grant to SnoreCare: By using the APP, users grant Apparent Group Limited a non-exclusive, worldwide, royalty-free license to:

  • Process and analyze audio recordings using our technology
  • Store data on secure servers
  • Use anonymized, aggregated data for APP improvement
  • Train and enhance AI models and audio analysis algorithms
  • Conduct research to improve snoring detection and analysis
  • Generate personalized insights and recommendations

Anonymization and Research: We may use anonymized, de-identified data (audio samples, snoring patterns, remedy correlations) for:

  • Scientific research and publications
  • Improving audio analysis algorithms
  • Training machine learning models
  • Developing new features
  • Academic collaborations

Anonymized data cannot be traced back to individual users and does not include personally identifiable information.

Data Deletion: Users can delete their account and data at any time through APP settings. Upon deletion:

  • Personal account information is removed within 30 days
  • Audio recordings are permanently deleted
  • Aggregated, anonymized data used in research may remain (cannot be linked back to you)

7. PRIVACY POLICY

In compliance with applicable personal data protection regulations, including GDPR, CCPA, and Hong Kong Personal Data (Privacy) Ordinance, we inform you that personal data provided by APP users will be processed by Apparent Group Limited as Data Controller.

IMPORTANT NOTE ON HEALTH DATA:

SnoreCare collects and processes sensitive personal health data, including audio recordings, health symptoms, and medical screening information. We take the privacy and security of your health data extremely seriously and have implemented enhanced protections as described in this policy.

7.1 What Personal Data Do We Collect?

A. Account and Profile Information

  • Name (optional for free users, required for Premium)
  • Email address
  • Age
  • Biological sex
  • Weight status / BMI category

B. Health and Medical Information

  • Snoring patterns and frequency
  • Daytime symptoms (fatigue, irritability, concentration issues)
  • Medical history related to sleep and breathing
  • Current medical conditions (high blood pressure, GERD, cardiovascular issues)
  • Physical characteristics (neck circumference, body type)
  • Sleep apnea risk assessment responses
  • Previously tried treatments and their effectiveness
  • Exercise completion and physical capability data
  • Partner’s snoring information (if applicable)
  • Information about sleep quality and disturbances

C. Audio Recordings

  • Nightly audio recordings of sleep and snoring sounds
  • Duration: Potentially 6-10 hours per night
  • Content: Ambient room sounds, snoring sounds, breathing patterns, and potentially other sounds in the sleeping environment
  • Format: Compressed audio files stored securely

Privacy Notice for Audio: Audio recordings may inadvertently capture:

  • Conversations or voices of others in the room
  • Partner’s sounds or movements
  • Ambient environmental sounds
  • Other sensitive audio content

Users are responsible for:

  • Informing sleeping partners about audio recording
  • Obtaining consent from others who may be recorded
  • Ensuring compliance with local recording laws
  • Not using APP in shared spaces without consent

D. Usage and Logging Data

  • Logged snoring factors (alcohol, meals, stress, medications, etc.)
  • Logged remedies tried (devices, positions, treatments)
  • Exercise program participation and completion
  • Educational content accessed
  • AI companion interactions
  • APP feature usage patterns
  • Time spent in different APP sections

E. Device and Technical Data

  • Device model, operating system, version
  • IP address
  • Device identifiers (IDFA, Android ID)
  • Microphone specifications and settings
  • Storage capacity and usage
  • Battery status during recordings
  • Network connection type
  • APP version and settings
  • Crash reports and error logs

F. Location Data (Optional)

  • Approximate location based on IP address
  • Precise location only if explicitly granted (for sleep environment analysis features)

7.2 How We Use Your Data

We process personal data for the following purposes:

A. Core APP Functionality (Legal Basis: Contract Performance)

  • Record and analyze sleep audio for snoring detection
  • Calculate Snore Score and sleep metrics
  • Generate snoring timeline and visualizations
  • Provide audio playback of snoring events
  • Correlate logged factors and remedies with snoring outcomes
  • Create personalized insights and recommendations
  • Track progress over time
  • Deliver exercise programs and track completion
  • Power SnoreCare AI companion responses
  • Generate sleep reports for export

B. Health Screening and Risk Assessment (Legal Basis: Consent)

  • Administer apnea risk screening questionnaire
  • Provide risk assessment results
  • Suggest when to consult healthcare providers
  • Educational recommendations based on risk factors

Note: This is screening only, not diagnosis. Users provide explicit consent for health screening during onboarding.

C. APP Improvement and AI Development (Legal Basis: Legitimate Interest)

  • Improve audio analysis algorithms
  • Train machine learning models for better snoring detection
  • Enhance personalization features
  • Develop new exercise programs
  • Research correlations between factors and outcomes
  • Fix bugs and optimize performance
  • Conduct anonymized research studies

All improvement activities use anonymized or aggregated data that cannot identify individual users.

D. Customer Support (Legal Basis: Contract Performance / Legitimate Interest)

  • Respond to inquiries and troubleshoot issues
  • Provide technical assistance
  • Help users maximize APP benefits
  • Address complaints or concerns

E. Subscription Management (Legal Basis: Contract Performance)

  • Process payments through app stores
  • Manage free trials and subscriptions
  • Send subscription-related notifications
  • Handle cancellations and refunds (per app store policies)
  • Maintain billing records

F. Marketing Communications (Legal Basis: Consent)

  • Send tips for better sleep and reduced snoring
  • Share new features and updates
  • Offer promotional discounts
  • Provide motivational content and success stories
  • Conduct user surveys

You can opt out of marketing communications at any time through APP settings or email unsubscribe links.

G. Legal Compliance and Safety (Legal Basis: Legal Obligation / Legitimate Interest)

  • Comply with legal requirements and court orders
  • Protect against fraud and abuse
  • Enforce terms and conditions
  • Respond to law enforcement requests
  • Protect user safety and APP security

7.3 Sensitive Health Data – Special Protections

Enhanced Security for Health Data:

Given the sensitive nature of health information, we implement additional safeguards:

Technical Measures:

  • End-to-end encryption for audio recordings in transit
  • Encrypted storage of all health data at rest
  • Separate, isolated databases for health information
  • Multi-factor authentication for data access
  • Regular security audits by third-party experts
  • Automatic deletion of old recordings (configurable retention)

Access Controls:

  • Strict need-to-know access policies
  • Role-based permissions for employees
  • Comprehensive audit logs of all data access
  • Background checks for employees with data access
  • Confidentiality agreements with all personnel

Data Minimization:

  • Collect only necessary health information
  • Provide granular privacy controls
  • Allow users to delete specific recordings
  • Anonymize data as quickly as possible for research

User Control:

  • Granular privacy settings in APP
  • Ability to pause or disable specific features
  • Easy data export for healthcare providers
  • Simple account and data deletion process

7.4 Data Retention

Audio Recordings:

  • Stored for the duration you choose (default: 30 days)
  • Automatically deleted after retention period
  • Can be manually deleted anytime
  • Permanently erased upon account deletion

Health Information:

  • Retained while account is active
  • Deleted within 30 days of account deletion
  • Summary statistics may be retained in anonymized form

Usage Data:

  • Retained for up to 2 years
  • Anonymized after 14 months

Legal Records:

  • Transaction records retained as required by law (typically 7 years)
  • Records related to legal claims retained until resolved

7.5 Data Sharing and Third-Party Services

We share data only with trusted service providers necessary for APP operation:

Cloud Storage and Infrastructure:

Amazon Web Services (AWS) – United States

  • Purpose: Hosting, audio storage, data processing
  • Safeguards: Encryption, access controls, AWS Business Associate Agreement
  • Privacy Policy: https://aws.amazon.com/privacy/

Analytics:

Google Analytics – United States

  • Purpose: APP usage analytics (anonymized)
  • Privacy Policy: https://policies.google.com/privacy

Mixpanel Inc. – United States

  • Purpose: Product analytics, user engagement
  • Privacy Policy: https://mixpanel.com/legal/privacy-policy/

Payment Processing:

Apple App Store – United States

  • Purpose: iOS subscription processing
  • Privacy Policy: https://www.apple.com/legal/privacy/

Google Play Store – United States

  • Purpose: Android subscription processing
  • Privacy Policy: https://policies.google.com/privacy

Audio Analysis & AI:

Third-party machine learning service providers for:

  • Audio processing and analysis
  • AI model training and inference
  • Natural language processing for AI companion

All providers are bound by strict data processing agreements and cannot use data for their own purposes.

We Do NOT:

  • Sell your health data to third parties
  • Share identifiable health data with advertisers
  • Provide data to insurance companies
  • Share audio recordings with anyone without explicit consent
  • Use your data for purposes unrelated to the APP

Healthcare Provider Sharing: You can choose to export and share sleep reports with your own healthcare providers. This is entirely your choice and under your control.

7.6 International Data Transfers

Apparent Group Limited is registered in Hong Kong. By using the APP, you acknowledge and consent to the transfer of your personal data, including health data, to Hong Kong and other countries where our service providers operate, including the United States.

Safeguards for International Transfers:

For EU Users:

  • Standard Contractual Clauses (SCCs) with all processors
  • Supplementary measures for data protection
  • Regular review of adequacy of protections
  • Right to object to transfers in certain circumstances

For All Users:

  • Encryption during transfer
  • Secure processing environments
  • Contractual data protection obligations
  • Regular audits of international partners

Specific Transfers:

  1. a) AWS (United States)
  • Services: Cloud hosting, audio storage, processing
  • Safeguards: Encryption, SCC, AWS Data Processing Addendum
  • Privacy: https://aws.amazon.com/privacy/
  1. b) Google Inc. (United States)
  • Services: Analytics
  • Safeguards: Standard Contractual Clauses
  • Privacy: https://policies.google.com/privacy
  1. c) Mixpanel (United States)
  • Services: Product analytics
  • Safeguards: Standard Contractual Clauses
  • Privacy: https://mixpanel.com/legal/privacy-policy/
  1. d) Apple Inc. (United States)
  • Services: App store, payment processing
  • Safeguards: Apple’s privacy commitments
  • Privacy: https://www.apple.com/legal/privacy/

By accepting this Privacy Policy, you explicitly consent to these international data transfers.

7.7 Your Privacy Rights

Under applicable data protection laws (GDPR, CCPA, Hong Kong PDPO), you have the following rights:

A. Right of Access

Request a copy of all personal data we hold about you, including:

  • Audio recordings
  • Health information
  • Usage history
  • Account details

B. Right to Rectification

Correct inaccurate or incomplete data in your profile and health information.

C. Right to Erasure (“Right to Be Forgotten”)

Request deletion of your data, including:

  • Complete account deletion
  • Deletion of specific recordings
  • Removal of health information

Note: Some data may be retained as required by law or in anonymized form for research.

D. Right to Restriction

Request limitation of processing while accuracy or legitimacy is verified.

E. Right to Object

Object to processing based on legitimate interests, including:

  • Absolute right to object to marketing
  • Object to automated decision-making
  • Object to AI analysis of your data

F. Right to Data Portability

Receive your data in machine-readable format (JSON, CSV) for transfer to another service.

G. Right to Withdraw Consent

Withdraw consent for:

  • Health data processing
  • Audio recording
  • Marketing communications
  • Data sharing

Withdrawal doesn’t affect previous lawful processing.

H. Right to Lodge a Complaint

File complaints with data protection authorities in your jurisdiction.

How to Exercise Rights:

Email: hello@apparentgroup.co Subject: “Privacy Rights Request – SnoreCare” Include:

  • Your name and email address
  • Specific right you wish to exercise
  • Account details for verification
  • Copy of ID for identity verification

Response time: Within 30 days (or as required by local law)

7.8 Children’s Privacy

Age Requirement: SnoreCare is intended for users aged 18 and older due to the health-related nature of the APP and collection of sensitive health data.

No Collection from Minors: We do not knowingly collect personal data from persons under 18 years of age.

Parental Discovery: If we discover that a minor has provided data, we will:

  • Delete all data immediately
  • Notify parents/guardians if contact information is available
  • Report to appropriate authorities if required

How to Report: If you believe a minor has used SnoreCare, contact: hello@apparentgroup.co

7.9 Data Security

We implement industry-leading security measures to protect your sensitive health data:

Encryption:

  • TLS 1.3 for data in transit
  • AES-256 encryption for data at rest
  • End-to-end encryption for audio recordings
  • Encrypted backups

Access Controls:

  • Multi-factor authentication
  • Role-based access control (RBAC)
  • Principle of least privilege
  • Regular access audits
  • Automatic session timeouts

Infrastructure Security:

  • Firewalls and intrusion detection systems
  • Regular penetration testing
  • Vulnerability assessments
  • DDoS protection
  • Isolated production environments

Organizational Measures:

  • Employee security training
  • Background checks for data access personnel
  • Incident response plan
  • Regular security policy reviews
  • Third-party security audits

Data Breach Response: In the event of a breach affecting health data:

  • Immediate investigation and containment
  • Notification to affected users within 72 hours
  • Notification to relevant authorities as required
  • Free credit monitoring or identity protection if appropriate
  • Detailed incident reports

User Responsibilities:

  • Use strong, unique passwords
  • Enable device security (PIN, biometric)
  • Keep APP updated
  • Use secure Wi-Fi networks
  • Log out of shared devices
  • Report suspicious activity

7.10 Partner and Household Data

Recording Others: If you share a bedroom or sleeping space:

Your Responsibilities:

  • Inform your partner/household members about audio recording
  • Obtain explicit consent before recording
  • Comply with local recording and eavesdropping laws
  • Respect others’ privacy rights

Partner Data: If you log information about your partner (e.g., “partner also snores”):

  • Obtain their consent
  • Do not provide identifiable information without permission
  • You are responsible for respecting their privacy

Legal Compliance: Some jurisdictions require two-party consent for audio recording. Users must comply with all applicable laws.

7.11 AI and Automated Decision-Making

SnoreCare AI Companion:

  • Uses AI to analyze your data and provide recommendations
  • Based on machine learning models trained on anonymized data
  • Does NOT make medical diagnoses
  • Recommendations are suggestions, not prescriptions

Your Rights:

  • Right to human review of AI recommendations
  • Right to opt out of AI analysis
  • Right to understand how AI reaches conclusions
  • Right to challenge AI-generated content

Transparency: AI recommendations are based on:

  • Your recorded snoring patterns
  • Logged factors and remedies
  • General snoring science and research
  • Similar user patterns (anonymized)

7.12 Research and Studies

Anonymized Research: We may use anonymized APP data for:

  • Scientific research on snoring and sleep
  • Publications in medical journals
  • Academic collaborations
  • Public health studies
  • Algorithm improvement

No Identifiable Data: Research uses only de-identified, aggregated data that cannot be traced to individuals.

Opt-Out: Users can opt out of having their anonymized data used for research through APP settings.

7.13 Changes to Privacy Policy

We may update this Privacy Policy to reflect:

  • Legal or regulatory changes
  • New APP features
  • Improved data practices
  • User feedback

Notification:

  • Updated “Last Updated” date
  • In-APP notification
  • Email notification for material changes
  • Prominent notice in APP

Material Changes: For significant changes affecting health data processing, we will:

  • Provide 30 days’ notice
  • Request renewed consent where required
  • Offer opt-out options

Continued use after changes constitutes acceptance of updated policy.

8. MEDICAL DISCLAIMERS AND LIMITATIONS

8.1 Not a Medical Device

SnoreCare is NOT:

  • An FDA-approved medical device
  • A diagnostic tool for sleep disorders
  • A replacement for medical sleep studies (polysomnography)
  • A treatment for sleep apnea or other medical conditions
  • Clinically validated for medical purposes
  • Intended for medical monitoring

SnoreCare IS:

  • A wellness and lifestyle tracking tool
  • For educational and informational purposes
  • A personal snoring awareness system
  • A complement to, not replacement for, medical care

8.2 No Medical Advice

General Disclaimer: Information provided through the APP, including:

  • AI companion responses
  • Educational articles
  • Exercise recommendations
  • Apnea risk assessment results
  • Insights and analysis

Does NOT constitute medical advice and should not be relied upon as such.

Always Consult Healthcare Providers:

  • Before starting exercise programs
  • If experiencing serious symptoms
  • For diagnosis of sleep disorders
  • For treatment recommendations
  • Before stopping prescribed treatments
  • If risk assessment suggests elevated apnea risk

8.3 Sleep Apnea Screening Limitations

The Apnea Risk Test:

  • Is a screening questionnaire, not a diagnostic test
  • Cannot diagnose sleep apnea
  • May produce false positives or false negatives
  • Should not be used as sole basis for medical decisions
  • Is based on general risk factors, not individual assessment

If Elevated Risk Indicated:

  • Consult a board-certified sleep medicine specialist
  • Request proper diagnostic testing (sleep study)
  • Do not self-diagnose based on APP results

Untreated Sleep Apnea Risks: Sleep apnea is a serious medical condition that can lead to:

  • Heart disease and stroke
  • High blood pressure
  • Diabetes
  • Cognitive impairment
  • Increased accident risk

Seek proper medical evaluation if suspected.

8.4 Recording Accuracy Limitations

Audio Analysis:

  • Depends on phone placement and microphone quality
  • May be affected by environmental noise
  • May not capture all snoring events
  • May misidentify other sounds as snoring
  • Accuracy varies by device model

Not Clinical-Grade:

  • APP recordings are not equivalent to medical-grade equipment
  • Should not be relied upon for medical decision-making
  • May differ from clinical sleep study results

8.5 Exercise Program Disclaimers

SnoreGym Exercises:

  • Are general exercises, not personalized medical treatment
  • May not be suitable for everyone
  • Could cause injury if performed incorrectly
  • Should not be performed if you have contraindications

Consult Your Doctor:

  • Before starting any exercise program
  • If you have medical conditions affecting throat, jaw, or neck
  • If you experience pain or discomfort
  • If you have TMJ or similar conditions

Our Liability: We are not responsible for injuries resulting from exercise programs. Users assume all risk.

8.6 No Guaranteed Results

We Do Not Guarantee:

  • Reduction in snoring
  • Improved sleep quality
  • Resolution of sleep problems
  • Specific outcomes or results
  • Relationship improvements
  • Medical benefits of any kind

Results Vary:

  • Individual results differ significantly
  • Many factors affect snoring beyond APP control
  • Success depends on user commitment and circumstances
  • Some users may see no improvement

8.7 Emergency Situations

APP Cannot:

  • Detect medical emergencies
  • Alert emergency services
  • Monitor vital signs
  • Detect if breathing has stopped
  • Respond to life-threatening situations

Call Emergency Services If:

  • Someone stops breathing
  • Experiencing chest pain or heart problems
  • Having severe difficulty breathing
  • Losing consciousness
  • Experiencing stroke symptoms

Do not rely on APP in emergency situations.

9. USER RESPONSIBILITIES AND PROHIBITED CONDUCT

9.1 Appropriate Use

Users must:

  • Use APP for personal wellness purposes only
  • Provide accurate health information
  • Keep account credentials secure
  • Update health information as circumstances change
  • Follow exercise instructions carefully
  • Inform partners about audio recording
  • Obtain consent before recording others
  • Comply with local recording laws
  • Use APP responsibly and ethically

9.2 Prohibited Activities

Users must NOT:

  • Use APP for medical diagnosis or treatment decisions
  • Rely solely on APP for health-related decisions
  • Share APP access with others
  • Create multiple accounts to abuse free trials
  • Reverse engineer or hack the APP
  • Use automated systems or bots
  • Upload false or misleading health information
  • Record others without consent
  • Use recordings to violate others’ privacy
  • Use APP for illegal purposes
  • Resell or commercially exploit APP features
  • Claim APP data as evidence in legal proceedings without proper validation
  • Misrepresent APP capabilities to others

9.3 Recording Consent and Legal Compliance

Users Are Responsible For:

  • Knowing and complying with local recording laws
  • Obtaining consent from anyone who may be recorded
  • Not recording in locations where privacy is expected without consent
  • Understanding two-party consent laws if applicable
  • Respecting partners’ and household members’ privacy rights

Violations: Illegal recording may result in:

  • Criminal penalties under local law
  • Civil liability
  • Immediate account termination
  • Reporting to authorities

9.4 Health Information Accuracy

User Obligation: Provide accurate, truthful health information. False information may:

  • Result in inaccurate insights and recommendations
  • Compromise APP effectiveness
  • Lead to inappropriate advice from AI companion

Not Liable: We are not responsible for consequences of inaccurate user-provided information.

9.5 Consequences of Violations

Violations may result in:

  • Warning notifications
  • Feature restrictions
  • Temporary account suspension
  • Permanent account termination
  • No refund of subscription fees
  • Legal action if applicable
  • Reporting to law enforcement

10. DISCLAIMERS AND LIMITATION OF LIABILITY

10.1 APP Availability and Performance

We Do Not Guarantee:

  • Uninterrupted APP availability
  • Error-free operation
  • Compatibility with all devices
  • Specific audio recording quality
  • Accuracy of snoring detection
  • Real-time analysis or immediate results
  • Specific storage capacity for recordings

Service Interruptions: APP may be unavailable due to:

  • Maintenance and updates
  • Technical difficulties
  • Third-party service outages
  • Force majeure events
  • Security measures

10.2 Health and Medical Disclaimers

No Medical Warranties: We do not warrant that:

  • APP will detect all snoring events
  • Insights will be medically accurate
  • Recommendations will reduce snoring
  • Exercise programs will be effective
  • Apnea risk assessment is accurate
  • AI advice is suitable for your situation

Use at Your Own Risk: All APP features are provided “as is” without warranties of fitness for medical purposes.

10.3 Third-Party Content

Not responsible for:

  • Accuracy of educational articles from third-party sources
  • Availability of linked external resources
  • Third-party health information
  • App store policies or functionality

10.4 Data Loss

While we implement robust backups:

  • We cannot guarantee against data loss
  • Users should export important data regularly
  • Technical failures may result in lost recordings
  • We recommend keeping independent backups of important sleep reports

10.5 Limitation of Liability

Maximum Liability: To the fullest extent permitted by law, Apparent Group Limited’s total liability for any claims related to SnoreCare shall not exceed the amount paid by you for your subscription in the 12 months preceding the claim.

Exclusion of Damages: We are NOT liable for:

  • Indirect, incidental, special, or consequential damages
  • Medical complications or health issues
  • Injuries from exercise programs
  • Decisions made based on APP insights
  • Lost sleep or continued snoring
  • Relationship problems
  • Lost recordings or data
  • Privacy violations by third parties
  • Misdiagnosis or delayed diagnosis due to reliance on APP
  • Any harm resulting from APP use or failure

Health-Related Liability: Especially, we are NOT liable for:

  • Failure to detect sleep apnea or other conditions
  • Complications from undiagnosed or untreated sleep disorders
  • Adverse health outcomes
  • Injuries during exercise programs
  • Consequences of following APP recommendations
  • Privacy breaches involving health data (except as required by law)

Third-Party Liability: Not liable for:

  • Partner dissatisfaction with results
  • Legal issues from recording without consent
  • App store processing or refund issues
  • Device malfunctions
  • Internet connectivity problems

10.6 User Indemnification

You agree to indemnify and hold harmless Apparent Group Limited from claims arising from:

  • Your use or misuse of APP
  • Your violations of terms or policies
  • Your provision of false health information
  • Recording others without consent
  • Your violation of others’ privacy rights
  • Reliance on APP for medical decisions
  • Health issues or complications
  • Exercise injuries
  • Any breach of your obligations

11. TERMINATION

11.1 By User

You may terminate your account by:

  • Deleting APP from device
  • Canceling subscription through app store settings
  • Requesting account deletion via hello@apparentgroup.co

Effect:

  • Loss of all data and recordings (permanent deletion)
  • Loss of Premium features
  • Loss of progress and history
  • No refund for current subscription period (except as required by law)

11.2 By SnoreCare

We may suspend or terminate your account for:

  • Violations of these Terms
  • Fraudulent activity
  • Abuse of service
  • Illegal activity
  • Recording others without consent
  • Security risks
  • Non-payment

Effect:

  • Immediate loss of access
  • No refund of subscription fees
  • Deletion of data per retention policy

11.3 Effect of Termination

Upon termination:

  • Access to APP ceases immediately
  • Data deletion begins (completed within 30 days)
  • Anonymized research data may remain
  • Outstanding payments still due
  • Certain provisions survive (liability limitations, indemnification)

12. MODIFICATIONS TO TERMS

We may modify these Terms at any time. Changes will be:

  • Posted in APP with updated date
  • Notified via email for material changes
  • Effective upon posting or specified date

Material Changes: For significant changes, especially affecting health data:

  • 30 days’ notice
  • Prominent in-APP notification
  • Opportunity to review before acceptance
  • Right to cancel if you disagree

Continued use constitutes acceptance. If you disagree, stop using APP and delete account.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict of law principles.

13.2 Jurisdiction

For Business Users: Exclusive jurisdiction of Hong Kong courts.

For Individual Consumers: Disputes resolved according to laws and courts of your country of residence.

For EU Residents: EU consumer protection laws apply. Access ODR platform: http://ec.europa.eu/consumers/odr/

13.3 Arbitration (where applicable)

Subject to local laws, certain disputes may require binding arbitration. Check your jurisdiction’s requirements.

14. MISCELLANEOUS

14.1 Entire Agreement

These Terms, Privacy Policy, and Contract Conditions constitute the entire agreement.

14.2 Severability

If any provision is invalid, remaining provisions continue in force.

14.3 No Waiver

Our failure to enforce any provision does not waive that provision.

14.4 Assignment

You may not assign your rights. We may assign to affiliates or successors.

14.5 Force Majeure

Neither party liable for failures due to circumstances beyond reasonable control.

14.6 Export Compliance

APP may be subject to export control laws. Users must comply with all applicable regulations.

15. CONTACT INFORMATION

Apparent Group Limited FLAT/RM 05-06 HOLLYWOOD PLAZA 610 NATHAN ROAD, 18/F, KL Hong Kong

Email: hello@apparentgroup.co Website: https://snorecare.life

For Privacy Inquiries: hello@apparentgroup.co For Medical Questions: Consult your healthcare provider (we cannot provide medical advice) For Support: Access through APP Settings or email hello@apparentgroup.co

By downloading, accessing, or using SnoreCare, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and Privacy Policy. You further acknowledge that SnoreCare is NOT a medical device and should not be used for medical diagnosis or treatment.